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  2. NewNet - Lithium
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Requesting a Lithium SMSC Software Upgrade

Overview

You may be interested in requesting a managed software upgrade of the SMSC to a newer version, and would like to ensure that certain specific requirements are met, such as special software developments, changes in relation to the values that should reflect on the CDR, etc.

Information

In order to request a managed upgrade, please raise a Support ticket with all the relevant information, including the target version and any special requirements, and our Support agents will put you in contact with the Zephyrtel Professional Services Team to proceed with the upgrade.

Additionally, if a Timeline or MOP (including an Acceptance Test Procedure or validation document) for the upgrade procedure are required, please include this in your ticket, and our agents will ensure that this is provided once Professional Services has analyzed the request.

Note: Our Professional Services Agents will require access to your platform in order to carry out the process; for this reason, VPN access to your system may be required. If direct access cannot be granted, please let us know so that other alternatives, such as MS Teams, may be considered.

If you receive a request to perform an upgrade of the Lithium software, you will need to escalate it to Professional Services as per the NewNet Routing Table. Please make sure to include all relevant information and special requests by the customer.

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  1. Priyanka Bhotika

  2. Posted 2 months ago
  3. Updated a month ago

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