Contents Overview Prerequisites Solution 1. Recognizing this issue 2. Root cause 3. Diagnostic steps 4. Containment (immediate) 4a. Decision flow when more than one node is affected 5. Permanent resol...
Contents Overview Prerequisites Solution Recognizing the issue and reading the queue statistics correctly Part 1 — Confirm whether the store is actually the constraint Part 2 — Restore logging (workar...
Overview This article describes a specific tp_ams restart pattern where AMS receives a request containing an AMS instance ID that is numerically valid but does not correspond to any AMS node configure...
Overview If a NewNet Lithium/TextPass LGP node has MySQL innodb_buffer_pool_size configured to a value larger than the available system RAM, the host can hit Linux OOM conditions that terminate mysqld...
Overview In an RTR/HUB forwarding scenario, multiple upstream SMPP applications (for example, app1 and app2) may submit messages that are forwarded to a downstream/3rd-party SMSC. If delivery receipts...
Contents Overview Key Information Customer Impact Frequently Asked Questions Overview This article explains how to confirm whether TextPassLGR (and the bundled Apache Tomcat) is installed in a NewNet ...
Overview RTR/textpass may become unresponsive for several seconds and then restart (watchdog abort), or in some cases crash with a segfault. In the investigated scenario, the most likely trigger patte...
Overview If the NewNet Lithium MGR web interface loads but becomes frozen (for example, “GUI is stuck and unresponsive”) and the “Manager process is not appearing,” a strong indicator is repeated MGR ...
Contents Overview Solution: Assign a Unique AMS ID Notes: “Message Queue Full” / amsStoreFull Store Saturation Frequently Asked Questions Overview If an AMS node appears as NOT AVAILABLE in tp_qcli -s...
Each AMS (Active Message Store) node within the NewNet cluster is assigned a unique AMS ID. If two or more AMS nodes have the same AMS ID, this can cause replication or communication failures between...