Overview

You noticed the SMS service is failing and your subscribers cannot send SMS normally to any destination. In the SMSC, you can see the 'S80' error messages 

21-01-22 15:31:57 S80 1 7 6 - ----------- O  GSM MS-SME NOTUSED 0 0 0 255 1 ASCII 62 - 0 0  N/A 0 0 8 8 0 N 0 <phone_number_1>  <phone_number_2> <Message> 

In the database, you see a large number of SMS messages with error code 80 (INTERNAL_SYSTEMS_FAILURE):

Enter the Failure Code to Query[default:ALL] :
sms_operator->
80 INTERNAL_SYSTEM_FAILURE 451078

SMSC processes do not present any abnormalities and there are also no problems in the use of licenses.

Solution

The most probable cause for this issue is database corruption. Please purge the database and restart the SMSC service to resolve the issue.

If the issue persists, please open a support ticket sharing the following files:

1. The Syslog file located at /var/log/messages.
   Note: Please do not filter the messages.
   
   

2. The file that results from running the command tp_walkall > tp_walkall_[server name].txt