Overview

You can't access web MGR GUI and got a response that you are using the wrong user/password. 
You tried to reset the password from the MGR server CLI, but when trying to access the CLI you got the response like the below:

[textpass@name conf]$ tp_auth show
500 Can't connect to localhost:80 (Connection refused)
http not responding,trying to connect with https..
501 Protocol scheme 'https' is not supported (LWP::Protocol::https not installed)

[textpass@name conf]$ tp_auth set -n=yourusername -g=Administrators -p=Password@yourpassword
500 Can't connect to localhost:80 (Connection refused)
http not responding,trying to connect with https..
501 Protocol scheme 'https' is not supported (LWP::Protocol::https not installed)
Cannot find user yourusername

Solution

When a user exceeds the maximum allowed number of subsequent failed log-in attempts (as set for their group in Settings➤User Admin➤Groups), the MGR locks the user’s account. An administrator must unlock the account.

To unlock a user account:

1. Log in to MGR with an Administrator account (one that is not locked)
2. In the left navigation bar, select Settings ➤ User Admin ➤ User(s). The Users tab appears.
3. The icon next to the locked user’s name is:
4. Select the locked user by clicking the check box in his or her row.
5. From the Action menu, select Activate.
6. The MGR unlocks the user’s account and the icon next to his or her name changes to

Testing

Once your user got unlocked by an Administrator, you should be able to log in.

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