Overview

You are experiencing storage failure (rtrStorageFailure alarms) on your traffic nodes, with an error message like the following:

Site_name-RTRXX tp_hub: App: 'App_name' - 'submit_sm' on outside session caused 'rtrStorageFailure' (0x04000001). Sent SMPP error 0x0064: SMSC storage failure

Workflow

Instructions

Check if there is bulk traffic on certain apps

The most likely root cause for this is bulk traffic on certain apps as explained in this article.

Collect logs and contact support

If the root cause is still not clear, gather complete syslogs (/var/log/messages) from all nodes and contact support so they can check the probable cause for this alarm. Also include the following information:

• When was the first occurrence noted?
• Is it still ongoing or has it ceased?