Overview
You notice issues in the SMSC server with the following database alarms related to the SSI functionality:
| Original Time Event | Managed Object | Additional Text |
| 2/9/2021 10:56 | TEKELEC_TEXTPASS .smsc-cba-rtr8 textpass sms smsTrap |
The local SSI server is required by your configuration |
| 2/9/2021 10:56 | TEKELEC_TEXTPASS .smsc-cba-rtr8 textpass gen genDevice "SSI" |
Operational state of the TextPass device has changed. |
Running the tp_status command shows that the SSI process uptime is short:
You may have tried restarting 'ndbmtd' service on the affected nodes without success, with the following error message:
2021-02-09 11:26:08 [ndbd] ERROR -- Failed to allocate nodeid, error: 'Error: Could not alloc node id at <IP_address> port <port_number>: No free node id found for ndbd(NDB).'
Starting '/usr/local/sbin/ndbmtd' may have also failed.
Solution
The SSI is a process that is related to the SPF NDB cluster, and this issue is usually in the NDB Cluster itself. To resolve the issue, please create a support ticket so the support team can perform a rolling restart on the SPF cluster.
<supportagent>Agents only: escalate the ticket to the Professional Services team to request their support on resolving the issue.</supportagent>
Priyanka Bhotika
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