Overview
You notice issues in the SMSC server with the following database alarms related to the SSI functionality:
| Original Time Event | Managed Object | Additional Text |
|---|---|---|
| 2/9/2021 10:56 | TEKELEC_TEXTPASS .smsc-cba-rtr8 textpass sms smsTrap | The local SSI server is required by your configuration |
| 2/9/2021 10:56 | TEKELEC_TEXTPASS .smsc-cba-rtr8 textpass gen genDevice "SSI" | Operational state of the TextPass device has changed. |
Running the tp_status command shows that the SSI process uptime is short:
You may have tried restarting 'ndbmtd' service on the affected nodes without success, with the following error message:
2021-02-09 11:26:08 [ndbd] ERROR -- Failed to allocate nodeid, error: 'Error: Could not alloc node id at <IP_address> port <port_number>: No free node id found for ndbd(NDB).'
Starting /usr/local/sbin/ndbmtd may have also failed.
Solution
The SSI is a process that is related to the SPF NDB cluster, and this issue is usually in the NDB Cluster itself. To resolve the issue, please follow the steps in SSI Process is Down to restart the SPF NDB cluster.
<supportagent>Agents only: escalate the ticket to the Professional Services team to request their support on resolving the issue.</supportagent>
Priyanka Bhotika
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