Counting Rule: statistics not increasing in MGR GUI

Overview

MGR GUI Counting Rule (for example MTOC) not counting messages correctly, and the statistics is not increasing even though there are messages sent.

Solution

Contact Support with trace of the scenario AND the following information:

• tp_walkall output
• Originating Address and IMSI

• Recipient Address and IMSI

• Called Party SCCP Address

• Calling Party SCCP Address

• SMSC Address

• Timestamp

• User Data

• Domain (if applicable)