Troubleshooting the Alarm: "The load time ... is greater than the maximum configured acceptable load delay."

Overview

This article provides information on how to troubleshoot the following alarm:

The load time estimated by dividing the size of the files on disk waiting to be loaded by the average loading speed in bytes per s for the last five minutes is greater than the maximum configured acceptable load delay.

 

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Root Cause

The "maximum configured acceptable load delay" alarm indicates that there are too many files to load in the LGP Database.

 

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Diagnosis

This situation is checked every 5 minutes. Hence, to discover if it identifies a real issue, you need to check whether it repeats every 5 minutes or not.

To check the periodicity of the alarm, follow one of the options below:

• Search for the LGP messages in the syslog file by running the following command:
   
  

  grep tp_lgp /var/log/messages

• Search for the LGP messages in the tp_walkall output by running the following command:
   
  

  tp_walkall | grep tp_lgp

 

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Resolution

• If the trap is sent only once, it means that the server caught up in the following 5 minutes interval. In this case, there is nothing to worry about. You can safely clear this alarm.
• If the trap is sent every 5 minutes, please file a request in the support portal, and provide the syslog file and the output of the tp_walkall command (the full command is presented in the Diagnosis section above).

 

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