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MGR GUI Response Slowing Down

Overview

This article explains the steps to follow when you observe a slow response while using the MGR GUI that is related to the MySQL database.

 

Solution

Check for the following MySQL database errors in the specified log files:

  • tp_mgr_error_log.txt:
    Error: Database Error: DBD::mysql::st execute failed: MySQL server has gone away
  • mgr_error_log.<ID>:
    I/O warning : failed to load external entity

If you find these errors in the log files while the MGR GUI runs slowly, please restart the MGR by running the following commands as a root user:

Note: Keep a note of the output of steps 1 and 4, since they may be required for further troubleshooting if the issue remains unresolved.
  1. systemctl status mgr
  2. systemctl stop mgr
  3. systemctl start mgr
  4. systemctl status mgr

If you have trouble running the systemctl commands, please restart the MGR process by running the following commands as a root user:

  1. /usr/TextPass/bin/tp_mgr_stop
  2. /usr/TextPass/bin/tp_mgr_start
Note: If the issue persists after restarting the MGR, file a support request in the Skyvera Support Portal and share details of all the steps followed and the saved output of the above commands.

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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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