Unable to Generate Statistics After MGR Upgrade

Overview

After upgrading MGR to the latest version, you might observe that the RTR Polling Groups or Polling Intervals will stop generating statistics. This article provides the steps on how to resolve this issue.

Process

To resolve this issue, you need to restart the MGR process by running the commands below as a root user.

Note: Save the output from steps 1 and 4, which may be required for further troubleshooting if the issue remains unresolved.

1. Check the status of the MGR process to confirm if it is running on your system:

   systemctl status mgr

2. Stop the MGR process:

   systemctl stop mgr

3. Start the MGR process:

   systemctl start mgr

4. Verify if the process has been started:

   systemctl status mgr

Important: If the issue persists after restarting MGR, file a support request and share the details of all the steps followed during troubleshooting, including the output from the commands you have executed.