HP Proliant Server With SmartArray Controller Is Rebooting Continuously

Overview

An HP Proliant Server with a SmartArray Controller keeps rebooting continuously, and you find an event similar to the following for it in the syslog file: hpsa <PCI-Address>: Abort request on C1:B0:T0:L0

This issue can occur due to several reasons. One of these reasons is a faulty storage disk. This article shares the process of diagnosing and resolving this issue if it is occurring due to a defective storage disk.

Process

Follow these steps to determine which storage disk is causing this issue if at all:

1. Execute the following query to view the detailed status of your SmartArray Controller and its physical drives: hpacucli ctrl all show config
   
   
2. Review the query results and identify the physical drives with failures. Consider the following example, where a physical drive (highlighted in red) is showing a failure.
   
   

   Smart Array P410i in Slot 0 (Embedded) (sn: 1234567890ABCDEFG)
   array A (SAS, Unused Space: 0 MB)
   logicaldrive 1 (136.7 GB, RAID 1, OK)
   
   physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 146 GB, OK)
   physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 146 GB, OK)
   
   unassigned
   
   physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS, 300 GB, OK)
   physicaldrive 1I:1:4 (port 1I:box 1:bay 4, SAS, 300 GB, Predictive Failure)
   physicaldrive 2I:1:6 (port 2I:box 1:bay 6, SAS, 300 GB, OK)
   physicaldrive 2I:1:7 (port 2I:box 1:bay 7, SAS, 300 GB, OK)
   physicaldrive 2I:1:8 (port 2I:box 1:bay 8, SAS, 300 GB, OK)
   
   SEP (Vendor ID PMCSIERA, Model SRC 8x6G) 250 (WWID: 1234567890ABCDEFG)

   
   
3. Replace the drive with the failure to resolve this issue.