Overview

You are observing that statistics stopped displaying recently on your MGR or STV server at http://<MGR/STV server IP>/tpm and hence, the graphs are showing blank for a recent time period.

Solution

This issue occurs when there's a backlog of services that the systems are not able to keep updated in the database. The old files are updated first. If this backlog keeps on increasing and you observe that the newer data is not coming up, then the old backlog needs to be deleted using the below steps.

Note: These steps cannot be undone.

1. SSH into the MGR/STV server.
2. Change the directory using the cd /var/TextPass/STV/collector/data/ command.
3. Run ls -lth *.yml to list the YML files that need to be deleted. The files with their timestamp information will be listed with the oldest files towards the end of the output of the command.
4. Run rm -rf <filename>.yml to delete the old files as per your requirement.

Related Articles

• MGR Stats not updating using the STV component
• Troubleshooting Article - Statistics Issues