Overview

You may find that there are no backup files for AGW servers on a site, although they exist on another site.

Solution

Perform the following steps to check if you can have the issue solved:

1. Check if there is a cron job defined to automatically execute the backup scripts:
   

   crontab -l

2. If the job exists, compare /usr/bin/backup_tpd.sh script and correlated files and scripts on both nodes.
3. Check if a password-less connection (SSH or SFTP) is not failing because of invalid keys in the known hosts file or root user.

If the above does not solve the issue, create a support ticket and include the following:

• The script ownership and mod.
• Is there any backup file in the local directory of the site AGWs? If so, the problem should be in the SFTP part.
• Compare /usr/bin/mybatch.txt.
• Test sftp manually:

  sftp -b /usr/bin/mybatch.txt ${sftp_server} >/dev/null 2>&1

<supportagent>

Escalate the ticket to the Professional Services team for resolution.

</supportagent>

Testing

Run the cron job and check if the backup is created.