Overview

You want to add a user to the support portal and provide them with certain privileges.

Solution

1. Navigate to https://support.skyvera.com/
2. Ensure you have third-party cookies enabled and not using Incognito/Private mode. This is because Zendesk requires cookies to be able to work and signup will fail with an "Invalid authenticity token" error.
3. Choose "Sign in"
   
4. Choose "Sign up"
   
5. Provide your details and respond to the verification email.
6. In case you need help with setting up users for the support portal, please contact Newnet Support and provide the First Name, Last Name, and E-mail Address of the individuals you wish to provide access to. Please also state whether they can log and/or view tickets. For multiple users, you may provide a list of users with the above details.
7. The support agent will confirm when the support accounts have been added/removed.

<supportagent>

To add a user, please refer to the article Adding a User in Zendesk Support Portal for detailed instructions.

</supportagent>