Overview In December 2018, ZephyrTel, a division of ESW Capital focused on telecommunications operators, acquired the Mobile Messaging and Interact business units of NewNet Communication Technologies,...
Overview At times, you might get an Error 404 on your browser after logging into the support portal. There are several solutions for this error. However, this article provides the most common resolu...
Overview This article describes the tools available to analyze the communication traces. Tracing Application Traffic The HUB includes a flexible and configurable trace framework that supports ...
Overview This article explains some of the command-line tools available for troubleshooting purposes. NewNet Tools For a detailed description of the tools below, please refer to the RTR Operat...
Overview There are many nodes, protocols, and tools involved when troubleshooting NewNet products. Moreover, customers can refer to the same issue in different ways due to the differences in their net...
Overview At times, you might need to know the IP addresses and the default gateways of all the existing NewNet servers. You can obtain these details from the servers by running specific commands. This...
Overview There may be cases where you need to verify the system's health, usually after a hardware replacement. This article provides the steps to do a basic Operating System health check. Proce...
Overview You are looking for the updated FAF manual that includes the delta and spread filters. Information Please see attached for the most updated FAF manual that includes the delta and spread fil...
Overview You would like to insert the yen symbol into the FAF filter list. You are unable to enter the yen sign by IME Pad or Unicode. Solution Navigate to Windows --> Start --> Run --> charmap (This ...
Overview You would like to know the process for extracting all tickets from Zendesk. Information Unfortunately, there is no option to export tickets from Zendesk....