Overview

There are many nodes, protocols, and tools involved when troubleshooting NewNet products. Moreover, customers can refer to the same issue in different ways due to the differences in their network setup. Being familiar with the command-line tools will greatly help with troubleshooting common issues.

This article describes the command-line tools that can determine the status of the system.

 

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Information

Stopping the System

If a NewNet Mobile Messaging process needs to be stopped, execute the following at the command prompt of the NewNet Mobile Messaging node:

tp_stop [<component>]

This command will carefully shut down the NewNet Mobile Messaging component. It also stops the
Mobile Messaging and the watchdog process.

Download this Tools Operator Manual for more information.

 

Starting the System

To start a NewNet Mobile Messaging process, execute the following at the command prompt of the NewNet Mobile Messaging node:

tp_start [<component>]

The command above will start the NewNet Mobile Messaging component and the watchdog process. During initialization, the NewNet Mobile Messaging process uses the tp_config tool to load its defined configuration.

The NewNet Mobile Messaging node and the NewNet Mobile Messaging process automatically restarts and resumes service after an unplanned outage. A power failure is an example of an unplanned outage.

Download this Tools Operator Manual for more information.

 

Basic System Verification

For basic system verification of the NewNet Mobile Messaging status, execute the following at the command prompt:

tp_system [<component>] <system>

Where system is the resolvable hostname or the IP address of the NewNet Mobile Messaging. The response provides details on how long the process has been running. If no response is returned, it means that there is an error within the specified system.

Here are some issues that will prevent the command from returning a response:

• The NewNet system cannot be reached.
• The NewNet system is not configured correctly.
• The NewNet system is not running processes and services correctly

Download this Tools Operator Manual for more information.

 

Advanced System Verification

For more detailed information about the NewNet Mobile Messaging system, use the command-line tool below to retrieve information about specific counters.

tp_walk [<OID>]

Where OID is an object identifier uniquely identifying an SNMPP attribute group that refers to the
respective verification counters.

Download this Tools Operator Manual for more information.

 

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