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  • SMS-GW is responding with “ESME receiver reject message error code”

    Overview You created a new interconnection with MCM Telecom and after executing tests, you have identified that SMS-GW is answering with the following - “ESME receiver reject message error code”. You ...

  • SMS-GW Rejecting Binds

    Overview You may notice that SMS-GW rejects a bind with the message Bind failed.   When that happens, SMS-GW rejects the binds and never sends to SMSC requesting the connection. Analyzing the SMS-GW l...

  • Unable to access the Statistics page in MGR UI

    Overview You are trying to access the Statistics page in the Mobile Messaging GUI LAB, but you are unable to do it and receive the following error message: 'Error: StatView::Error::Internal: Domain no...

  • Route configurations for connecting an external SMSC via SMPP connection

    Overview You have an international SMS partner whose SMSC you would like to bind to an SMPP connection you have created for another P2P partner. The route is an AO (SMS traffic originated by an applic...

  • Subscriber number not receiving any messages

    Overview You may notice that one of your subscriber numbers is not receiving any messages.    Solution This issue is likely caused because there is no GTT rule defined for the SCCP Called Party Digits...

  • No messages for a number exist under Customer Care Interface (CCI)

    Overview You may find that for a particular subscriber number, there are no messages under the Customer Care Interface (CCI).   Information This issue may be caused because the subscriber number is no...

  • Viewing message content in Logs

    Overview You may wish to know how you can display or view the content of messages in logs.   Solution The content of a message can be viewed in the Logs (decoded logs from command line and in LGV from...

  • How to enable Telnet on newly installed Lithium servers

    Overview You may have recently installed a new Lithium system comprised of several servers. You find that  the automated OS installation image installs an OS in which the TELNET service is not availab...

  • How to safely replace a failed HD on a Lithium Server/Node

    Overview It is possible that a Hard Drive on your server has failed, and your hardware support has asked you to replace the drive on your server. You wish to know how you can perform this replacement ...

  • Low Disk Space on LGP Servers

    Overview You may have noticed that the disk space on your LGP servers tends to saturate, and you need to reduce the amount of data kept. You may want to archive the data that exceeds a period of time ...