Overview Issues may arise in the SMSC platform where batch jobs fail to execute, the Management GUI becomes inaccessible, and batch sending operations encounter errors. Common symptoms include Another...
You may encounter a situation when a large number of messages are being sent, where AT/AO messages are attempted to be retransmitted at 1 second intervals. This can occur when the throughput is exceed...
Overview You see the following error in syslogs: Rx window size violation - SesType 'outside', and you wish to know if it is normal, and what should you do to fix it. Solution The Window size is the ...
Overview When adding a new filter condition in the Firewall Advanced Filter (FAF) component, you might get the error: Error Index (101): You are exceeding the maximum number of entries (maximum is 100...
Overview You might want to verify the system's health, especially after a hardware replacement, or need to check if the processes for an SMSC are operating correctly. Information Prerequisites: VPN ...
Overview You might find that even when there is a MOX rule with a higher priority matching, a lower priority MOX rule matches and executes. This article explains the reason why this happens. Solutio...
Overview You may want to download the documents and installers for the NewNet products (Lithium, D7, Cobalt, and Mercury), or require access to the Download Center because you are unable to do so. I...
Overview This article shares the process of adding a new SNMP (Simple Network Management Protocol) server to a Lithium node. Note: You will need the IP address and port for the new SNMP server to comp...
Overview This article describes the cause of an issue with the Syslog file showing an SNMP trap. The article also provides information on how to resolve it. The trap is similar to the following: Dec 4...
Overview This article explains the steps to follow when the following error is observed in the syslog file: Jul 16 22:09:45 RTR_NAME tp_hub: App: '872_ProjAAA' - 'submit_sm' on outside session caused ...