Overview You're looking to change the data retention period/interval in MGR GUI so that the GUI statistics generated are calculated on a different basis (for example 6 months instead of 3 months). So...
Overview You are receiving the below error message in the logs and you would like to understand the root cause: deliveryResult = systemFailureError(10)mtRoutingRule = 'MT Pass Only' Information This i...
Overview You are facing intermittent Textpass Process Restart on SMSC, and in Syslogs you find alarm errors like the following: May 9 07:56:10 TKLCBU-TPR05 snmptrapd[2679]: 07:56:10 TRAP6.TEXTPASS-GEN...
Overview Server restarts by itself but you do not find any expected errors in iLO logs. In Syslogs (/var/log/messages), the following errors are present: systemd-logind: Power key pressed systemd-logi...
Overview You would like to create an identifier in the LGP database to link the AO and MT of the same message. As an example, you would like to use the same identifier in both AO and MT logs in the DB...
Overview You would like to add a new Roaming Partner in addition to the existing one, and you would like to know if there is any impact of the same on Antispam services, and what action do you need to...
Overview You wish to install a new security tool XDR software on ZMM/ NMM/ TMM servers, and you wish to know if it may have an impact on the system. Solution We do not foresee any problem with the ins...
Overview You would like to troubleshoot why disk space is almost full on the LGP cloud server. You are also seeing MySQL activity in the /tmp folder Solution It is recommended that MySQL queries/scrip...
Overview The MGR website is not active and MGR GUI is not responding, even though the VM is up. You have already tried resetting the subprocess mgr as well as restarting the VM, but that did not work ...
Overview This article addresses the issue of the SSI process being down. Solution When the SPF cluster is completely down, it might cause the SSI process to only show in starting state. Run the follow...