Overview This article provides solution steps to take if the Statistics Export Streams are not working. You had tried to create new Export Streams Reports in another Domain leading to the following is...
Overview Incoming SMPP Messages could be getting dropped/discarded without a delivery attempt. You observe that for one of the applications, Syslogs (/var/log/messages) show an error like “rtrBlockedB...
Overview: You observe the following batch sending errors when you add a new SMS Template, Distribution list or Batch job: Cannot activate when having SNMP errors. Please resolve first. SNMP error on B...
Overview: You observe the following synching error while adding or changing an SMS Template, Distribution list or Batch job: Configuration Synching currently in process, hence updates are not allowed....
Overview A particular MGR is having slow connection, i.e. loading of pages and execution of some action is slow, along with high Memory or CPU utilization (almost 90%). Solution You should have access...
Overview You would like to get a temporary Lithium license. Solution Make sure your service contract has not expired, if needed renew your service contract by getting in touch with your Account Manage...
Overview You may be looking at whether changing the default textpass user is possible, or to replicate the textpass user and assign it the same permissions, enabling the identification of who did what...
Overview You are trying to filter the subscriber logs in CCI by phone number, but you are not getting any results. You are using the Message Store option to perform this search. Solution Please note...
Overview You may be trying to query data from the rtr_external_rules_mto table from the STV component using a set of parameters involving dates, rule_id, SRISM statistics etc. You find that when you c...
Overview You may wish to know what the archiving properties are on your Log Processor (LGP) Component. Information The Archiving properties of your LGP can be found in your MGR GUI, under Logging ...