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  • MGR GUI Not Responding

    Overview The MGR website is not active and MGR GUI is not responding, even though the VM is up. You have already tried resetting the subprocess mgr as well as restarting the VM, but that did not work ...

  • SSI Process is Down

    Overview This article addresses the issue of the SSI process being down. Solution When the SPF cluster is completely down, it might cause the SSI process to only show in starting state. Run the follow...

  • Alert StringListExceedMaxLengthAlert received while adding long entries to FAF list

    Overview While adding long entries to the FAF (Firewall Advanced Filter) list, you receive the following alert StringListExceedMaxLengthAlert, and you wish to know how you should proceed. You may furt...

  • Is it possible to backup/restore specific information from MGR GUI

    Overview You would like to know if and how you can use the Backup and Restore Utility tool to create backup/restore for selected information from MGR GUI, such as specific applications, rules or lists...

  • How to perform Character Conversion from Latin1 to GSM 7 bit

    Overview You want to know how you can perform character conversion from Latin1 to GSM 7 bit, e.g. for currency symbols such as £, $, ¥ (Pound, Dollar, Yen). You may have this requirement in order to p...

  • "err" Field Meaning and Possible Values for Error Code

    Overview You are curious what the “err” field value means and what are some possible values for this field. You found this field in Appendix B of the SMPP v3.4.   Solution Please refer to the HUB Oper...

  • Method of Procedure (MOP) to configure OCS connection to MMSC

    Overview You are going to integrate MMSC and OCS in a lab/pre-live or production environment. You may require the detailed Method of Procedure (MOP) to configure the OCS connection to MMSC while ensur...

  • Meaning of "Messages Over Limit" and "Messages Rejected"

    Overview You would like clarification on the meaning of “messages over limit” and “messages rejected” found under “License Usage” in STV. Information Messages Over Limit - These are all the messages t...

  • Unable to start tp_mgrd process in Lithium RTR

    Overview You are experiencing trouble starting the tp_mgrd process in Lithium RTR.  [textpass@<RTR component> ~]$ tp_statusPROCESS STATE UPTIMEtextpass operating 0 days, 21:17:02.36tp_hub operating 0 ...

  • Decode CDR fields to make them readable

    Overview You wish to read certain FCDR fields such as origAddressGsm. You wish to know how to decode them to make them readable. Solution Internal Lithium Decoders FCDRs are BER asn1 encoded and billi...