Overview If you are experiencing difficulties in configuring new IP addresses to be connected with the diameter in Lithium, this guide is for you. This issue is not related to SNMP but rather to addin...
Symptom Activation of an external rule intended to block traffic from specific originators results in the blocking of all traffic. Potential Causes Incomplete Originator List: The tp_walkall utility d...
Overview The customer is experiencing an issue with deleting queued SMS messages sent from specific shortcodes or would like to clear the AMS completely. The customer wanted to delete these queues to ...
Overview The issue at hand involves missing log records for messages sent from Application Originating (AO) to Mobile Originating (MO) in the Short Message Service Centre (SMSC). The problem is specif...
Overview Some users may experience difficulties understanding certain aspects of the Lithium SMSC product logs. Specifically, they might be unable to find definitions for the 'data structures' for sub...
Overview: This article provides step-by-step instructions to enable debug logging for Lithium components. Note: For AMS-related cases, please refer to the following article:...
Overview This is to provide an update based on recent communication from the Product Management Team. We are updating the Lithium SMSC Lifecycle Policy to strengthen security and provide consistent su...
Overview We strive to provide the highest level of support and fix your issues as soon as possible. If you provide all of the required details when reporting an issue, we can avoid unnecessary misunde...