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Articles

  • Server Not Operational

    Overview You are trying to execute an action on the MGR GUI instance (like updating a list) but you get an error intermittently: Server <IP:PORT>: Not Operational   Information There are many reasons ...

  • Configuring Crontab to be executed for cleaning up regular (old) backup files

    Overview You find out that the daily backup is getting exponentially bigger in terms of size. After investigating this issue, you conclude that the mysqlcluster backup is not getting deleted, so you n...

  • Troubleshooting FWL Unavailability

    Overview This article provides troubleshooting steps for cases when an FWL is unavailable. Workflow Instructions Check FWL Server Connectivity and FWL Server's Health Server Not Operational is a gener...

  • Can't access MGR GUI and got connection refused from CLI

    Overview You can't access web MGR GUI and got a response that you are using the wrong user/password.  You tried to...

  • Redistributing LGP Servers among the RTR Servers

    Overview  You have a schema of multiple RTR and LGP servers and you want to redistribute some LGPs and dedicate them to certain RTRs instead of getting only one LGP running at a time for collecting lo...

  • Implementing a Load Balanced topology

    Overview For this schema, you have one LGP server for each two RTR servers that receive, process, and deliver different networks' traffic. The idea of this schema is to balance the logging charge of e...

  • Implementing a Load Balanced & Redundant topology

    Overview This scheme offers a higher level of availability and balance. The idea in this schema is not only to balance the logging charge of eight different servers into four LGP servers but also to o...

  • Checking the changes made by a specific user

    Overview You want to check the database to find out who made a specific change to your MGR GUI instance (like creating a new batch job), as you are suspecting a leakage within your system.   Informati...

  • The TEXTPASS process is not active and cannot be started

    Overview You rebooted recently one of the Application Gateways (AGW) that belong to your Lithium farm, and all processes were up normally afterward. However, textpass is showing as not active and cann...

  • Lithium Server is not powering up

    Overview While auditing your server statuses, you discover that one of your instances is inaccessible due to the shutdown of the server. When you try to turn it off, it gets caught into a shutdown cyc...