Overview The customer is experiencing an issue with high memory usage on their LGP2 node. The problem was identified as the MySQL database consuming a significant portion of the memory, with a utiliza...
Overview If you are experiencing issues with updating the HTTPS Certificate on the web server for the LGR component. this guide will help you resolve them. Symptoms of this problem may include errors ...
Overview Customers may experience an issue where a Short Message Service Center (SMSC) is blocking a specific SMS due to an Application Originating (Ao) Routing Rule. The message is discarded with a N...
Overview Users of the Active Message Store (AMS) may encounter two parts in their log records. These parts represent different stages of the message-handling process. However, confusion may arise as ...
Overview When trying to add a new condition to the regular expression filter in advanced filters, you may encounter an error message stating 'Error: Index (101): You are exceeding the maximum number o...
Overview This section outlines specific behaviors noted in scenarios involving MultiSIM AO-MT (Application Originated-Mobile Terminated) messages when the recipient MSISDN is offline or detached from ...
Overview If you are experiencing difficulties in configuring new IP addresses to be connected with the diameter in Lithium, this guide is for you. This issue is not related to SNMP but rather to addin...
Symptom Activation of an external rule intended to block traffic from specific originators results in the blocking of all traffic. Potential Causes Incomplete Originator List: The tp_walkall utility d...
Overview The customer is experiencing an issue with deleting queued SMS messages sent from specific shortcodes or would like to clear the AMS completely. The customer wanted to delete these queues to ...
Overview The issue at hand involves missing log records for messages sent from Application Originating (AO) to Mobile Originating (MO) in the Short Message Service Centre (SMSC). The problem is specif...