Overview Statistic files are being generated correctly in the Traffic nodes and collected correctly by the MGR/STV, so you can check if they are being processed correctly by the MGR/STV. Information...
Overview You can check the timestamps in the log and the timestamp of the statistic file that is being processed at that time. They should be as close as possible, indicating the STV is processing cur...
Overview You may need to reset an RTR node; for example, after running a Health Check and finding it has been up and running for a long time (e.g., more than a year), which is not recommended. This ar...
Overview The customer is experiencing an issue with the memory usage of the Log Processor (LGP) continuously increasing. This issue was supposed to be resolved by updating MySQL to versions 5.6.41 or ...
Overview The customer is experiencing an issue with high memory usage on their LGP2 node. The problem was identified as the MySQL database consuming a significant portion of the memory, with a utiliza...
Overview If you are experiencing issues with updating the HTTPS Certificate on the web server for the LGR component. this guide will help you resolve them. Symptoms of this problem may include errors ...
Overview Customers may experience an issue where a Short Message Service Center (SMSC) is blocking a specific SMS due to an Application Originating (Ao) Routing Rule. The message is discarded with a N...
Overview Users of the Active Message Store (AMS) may encounter two parts in their log records. These parts represent different stages of the message-handling process. However, confusion may arise as ...
Overview When trying to add a new condition to the regular expression filter in advanced filters, you may encounter an error message stating 'Error: Index (101): You are exceeding the maximum number o...
Overview This section outlines specific behaviors noted in scenarios involving MultiSIM AO-MT (Application Originated-Mobile Terminated) messages when the recipient MSISDN is offline or detached from ...