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Articles

  • Retrieving Statistics for Rejected Messages

    Overview   This article provides the command to gather the statistics on rejected messages.     Solution   The calculation of miscellaneous errors is based on statistics that are not shown in the STV ...

  • Logs Not Showing in LGP Database

    Overview If you run show tables in a MySQL console, you will see tables missing in an LGP database. In the following example, tables are missing between lgp_inb_msg_20191219 and lgp_inb_msg_20191222. ...

  • Mismatch Between the AGW and RTR Connections

    Overview   A mismatch can occur on the connections between an AGW and an RTR. This article explains the reason for this mismatch.     Information   The different number of sessions depends on the sess...

  • SNMP Trap Analysis: Unknown SMSC Address

    Overview You have observed messages getting discarded with the reject cause being unknownMapSmscAddress and was wondering how to overcome this issue. This article explains how to handle the alarms bel...

  • Activating a New License

    Overview This article explains how to activate a new license when the old one gets invalid. The article also describes how to check the current license values.     Requirements You should already have...

  • Empty Originator Number in an LGV Query Output

    Overview Sometimes, you may see the originator Number field is empty in an LGV (Log View) query output.      This article provides information on the reason why this issue occurs and how to access the...

  • Changing the Originator Number of a CDR From Code to Readable Value

    Overview The default format for the originator number of a CDR is numeric, which is not descriptive. This article provides information on how to change the originator number of a CDR from a shortcode ...

  • Explaining the SNMP Versions Supported by Lithium

    Overview   This article explains the SNMP (Simple Network Management Protocol) versions used by Lithium components.     Solution   Currently, SNMP v1 is used to configure and monitor interfaces, syste...

  • Changing the Password for a TextPass Account

    Overview You may need to change the TextPass password, possibly due to security requirements or a similar concern. We do not recommend changing the password, but we are providing this article to detai...

  • Applying Different LGP Configurations to a Server With Multiple LGP Instances

    Overview There can be more than one instance of LGP running on the same server. You might want to change a parameter in only one of the LGP, e.g., reducing the period of the lgpdbcleanolderthan field ...