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Articles

  • 1 Second Retransmission Interval for AT/AO Messages

    You may encounter a situation when a large number of messages are being sent, where AT/AO messages are attempted to be retransmitted at 1 second intervals. This can occur when the throughput is exceed...

  • Error in logs: Rx window size violation - SesType outside

    Overview You see the following error in syslogs: Rx window size violation - SesType 'outside', and you wish to know if it is normal, and what should you do to fix it.  Solution The Window size is the ...

  • Exceeding the Maximum Number of Filters

    Overview When adding a new filter condition in the Firewall Advanced Filter (FAF) component, you might get the error: Error Index (101): You are exceeding the maximum number of entries (maximum is 100...

  • RTR Process Monitoring and Health Check

    Overview You might want to verify the system's health, especially after a hardware replacement, or need to check if the processes for an SMSC are operating correctly.   Information Prerequisites: VPN ...

  • MOX rule executing after a match of a higher priority MOX rule

    Overview You might find that even when there is a MOX rule with a higher priority matching, a lower priority MOX rule matches and executes. This article explains the reason why this happens.   Solutio...

  • Accessing NewNet Documentation and Download Center

    Overview You may want to download the documents and installers for the NewNet products (Lithium, D7, Cobalt, and Mercury), or require access to the Download Center because you are unable to do so.   I...

  • Adding an SNMP Server to a Lithium Node

    Overview This article shares the process of adding a new SNMP (Simple Network Management Protocol) server to a Lithium node. Note: You will need the IP address and port for the new SNMP server to comp...

  • "Scheduling Incomplete" Trap in the Syslog File

    Overview This article describes the cause of an issue with the Syslog file showing an SNMP trap. The article also provides information on how to resolve it. The trap is similar to the following: Dec 4...

  • Troubleshooting an rtrNoRuleMatching Alarm

    Overview This article explains the steps to follow when the following error is observed in the syslog file: Jul 16 22:09:45 RTR_NAME tp_hub: App: '872_ProjAAA' - 'submit_sm' on outside session caused ...

  • MGR Reboot Procedure (RHEL)

    Overview You may need to reset the MGR node in some situations. For instance, after running a Health Check, you find that it has been up and running for a long time, e.g., more than a year, which is n...