Articles

• Security Vulnerability: FTP Users with Blank Password Allowed

  Overview Security scans might report FTP users with Blank Password Allowed.   Solution Users can access the FTP server with a blank password. Unauthorized users can view sensitive information and, und...

• Is there a way to control an MT delivery when a network alert is received

  Overview You received a network alert that MS is ready for SMS MT after a failed SMS due to an absent subscriber. You want to know if there is a way to configure the MT delivery upon such notification...

• A Site Is Flapping Down Many Times

  Overview You may notice that a site is flapping down many times in a couple of hours and would like to know the reason.   Solution Please create a ticket so the support team can evaluate what is causi...

• SMS arriving at AMS but no action taken and no records in LGP logs

  Overview You are experiencing an issue whereby an SMS arrived at the AMS (Active Message Store) but no action was taken, and there are no records of it arriving in the LGP logs. Further, when checking...

• MGR GUI fields in the Network Table differ between Production and Test Environments

  Overview You may notice that the Network Table component [Under Environments > Networks] of the MGR GUI has different setting fields in your test environment as compared to your production environment...

• MAP Session Closed Despite of Flag "More messages are waiting on SMSC||NSA"

  Overview You are experiencing an issue with concatenated SMS. The MAP session closes despite a flag that notes that more messages are waiting (in the MO-Forward)”. Further, you are also getting failur...

• applicationOutsideCapacityUsageAtShrinking error appears after creating a new SMSC account

  Overview After creating a new SMSC account on cloud, when 3rd party started sending traffic applicationOutsideCapacityUsageAtShrinking error appeared and the traffic started getting blocked.   Solutio...

• SMS Expiry Earlier than Configured in AMS

  Overview After checking, you may have observed that some SMSs in the AMS expire earlier than it would be expected as a result of the configuration for a given Delivery Scheme, and would like to know w...

• The tp_ams Process Is Consuming Too Much Memory

  Overview After a change in the RTRs, the tp_ams process consumes double the memory it used to before the change.   Information There is indeed an increase of memory consumption for the AMS's with DB e...

• Do sent messages getting fragmented imply an incorrect MAP version is being used by the system?

  Overview It is possible that when you run the tp_trace_receiver command in order to trace data from your components, you find that the sent messages are fragmented, for instance:  You may wish to know...