Articles

• A Site Is Flapping Down Many Times

  Overview You may notice that a site is flapping down many times in a couple of hours and would like to know the reason.   Solution Please create a ticket so the support team can evaluate what is causi...

• SMS arriving at AMS but no action taken and no records in LGP logs

  Overview You are experiencing an issue whereby an SMS arrived at the AMS (Active Message Store) but no action was taken, and there are no records of it arriving in the LGP logs. Further, when checking...

• MGR GUI fields in the Network Table differ between Production and Test Environments

  Overview You may notice that the Network Table component [Under Environments > Networks] of the MGR GUI has different setting fields in your test environment as compared to your production environment...

• MAP Session Closed Despite of Flag "More messages are waiting on SMSC||NSA"

  Overview You are experiencing an issue with concatenated SMS. The MAP session closes despite a flag that notes that more messages are waiting (in the MO-Forward)”. Further, you are also getting failur...

• applicationOutsideCapacityUsageAtShrinking error appears after creating a new SMSC account

  Overview After creating a new SMSC account on cloud, when 3rd party started sending traffic applicationOutsideCapacityUsageAtShrinking error appeared and the traffic started getting blocked.   Solutio...

• SMS Expiry Earlier than Configured in AMS

  Overview After checking, you may have observed that some SMSs in the AMS expire earlier than it would be expected as a result of the configuration for a given Delivery Scheme, and would like to know w...

• The tp_ams Process Is Consuming Too Much Memory

  Overview After a change in the RTRs, the tp_ams process consumes double the memory it used to before the change.   Information There is indeed an increase of memory consumption for the AMS's with DB e...

• Do sent messages getting fragmented imply an incorrect MAP version is being used by the system?

  Overview It is possible that when you run the tp_trace_receiver command in order to trace data from your components, you find that the sent messages are fragmented, for instance:  You may wish to know...

• Messages that are sent fragmented have SRI-SM before each fragment

  Overview When you read the trace data from your components after running the tp_trace_receiver command, you may notice that messages are getting sent in fragments, and each fragment has an sendRouting...

• Lithium SSI crash on SMS Router nodes with shutdown of SPF-processes

  Overview You noticed that Lithium SSI crash files were written on both SMS Router nodes and that all 'tp_-processes' have been shut down on the SPF nodes. This article describes the root cause of this...