Overview When you try to access the MGR GUI (SMSR), you notice that it is unreachable and that an internal server error is returned. Solution Some possible reasons for the MGR GUI unavailability are...
Overview You see a timeout error when trying to access a NewNet jump server via a GlobalProtect VPN. This error occurs because the jump servers have been migrated to AWS Cloud and therefore access i...
Overview You would like to confirm whether you can use d0 as an identifier for the OrigAddressGSM parameter. You are also curious how to interpret d1 when there is no d0 reference. You have the encryp...
Overview You are curious whether EC attributes set in MOX will have its message attributes stored and used to evaluate a condition in MTOX. Information Yes, EC attributes set by MOX rules are used a...
Overview You want to know why intShuttingDown and rtrNoRuleMatching errors are occuring and how they can be solved. These are some sample server logs for reference from var/log/messages: Mar 17 01:1...
Overview You may have an issue where some SMS expire before the validity period you have configured and you are thrown a noPagingError message. Solution This is a known issue where the first delive...
Overview You may face an issue where one of your RTRs is suffering from diskspace issue under /var. You notice that there are no obvious problems and no directory is taking up a lot of space, so you ...
Overview You may wish to know what are the critical SNMP alarms/traps to send out from the SMSFW. Information Please refer to the attached SNMP_Trap_Reference_Guide, where you can find the SNMP tra...
Overview A partner carrier is sending an MO-FSM TT 11 and 12 and you would like to respond back with the same TT with an MO-FSM ACK response. You would like to know if this needs a special configurati...
Overview You receive an amsStoreFull alarm on the syslog. You also see a Not accepted - Maximum messages for the address exceeded error on the syslog, which means this alarm has an effect on the SMS d...