Overview You search a number by logging filters in the MGR GUI and find a message 'No LGP Hosts defined in manager database' under LGP call issues Steps to Reproduce 1. Navigate to Logging -> Messages...
Overview According to your company's information security policy, it is necessary to have the latest operating system (OS) on all the company platforms. You are currently on a particular release, OS, ...
Overview This article provides information on the Basic Health Check Monitoring Scripts that can be used to monitor CPU, Memory, and Storage Utilization. Information Please find attached the Basic Hea...
Overview The STV export streams incorrect filename format in the /tmp directory. The filename is completely random (eg: GuyDUhvq0l) and is not the report that should be generated by the STV export. In...
Overview You are observing that the CSV files are generated successfully by the STV exports, but they are not being transferred to the destination server/host that you have set. Solution This is a kno...
Overview You are experiencing a high swap usage of beyond 50% and there are many Out of memory errors observed on the MGR server console. Solution High swap usage can be caused due to multiple reaso...
Overview You are observing that statistics stopped displaying recently on your MGR or STV server at http://<MGR/STV server IP>/tpm and hence, the graphs are showing blank for a recent time period. Sol...
Overview You would like to know if Lithium licenses are perpetual and how the support contracts are based. Information Lithium production licenses are perpetual, whereas any licenses provided for labs...
Overview You want to know the version of your Lithium servers. Solution You can go to your login page of the servers and the version is displayed at the bottom of the screen: <supportagent> The inform...
Overview You are applying home routing to ported-out (MNP) subscribers to another operator network, but there is no response from their SMSC to the external party GT. An SRI-SM request is received fro...