Overview You are observing that the CSV files are generated successfully by the STV exports, but they are not being transferred to the destination server/host that you have set. Solution This is a kno...
Overview You are experiencing a high swap usage of beyond 50% and there are many Out of memory errors observed on the MGR server console. Solution High swap usage can be caused due to multiple reaso...
Overview You are observing that statistics stopped displaying recently on your MGR or STV server at http://<MGR/STV server IP>/tpm and hence, the graphs are showing blank for a recent time period. Sol...
Overview You would like to know if Lithium licenses are perpetual and how the support contracts are based. Information Lithium production licenses are perpetual, whereas any licenses provided for labs...
Overview You want to know the version of your Lithium servers. Solution You can go to your login page of the servers and the version is displayed at the bottom of the screen: <supportagent> The inform...
Overview You are applying home routing to ported-out (MNP) subscribers to another operator network, but there is no response from their SMSC to the external party GT. An SRI-SM request is received fro...
Overview This article explains how to troubleshoot Mobile Originating Messages not reaching your routers. Some of the common symptoms related to this topic are: Approximately half of all MO messages r...
Overview A customer's subscriber is roaming and tries to send an MO message to another subscriber in a different country The message is blocked by MO spoof-checking even if both GT belong to the same ...
Overview A third-party application is having issues trying to send messages with MSISDN as the title. The SMSC blocks it. Workflow Instructions Capture SMPP trace and analyze Capture the SMPP trace ...
Overview You may notice that one of the RTRs is lacking disk space under /var. There are no obvious problems and no directory is taking up a lot of space. When df -h is run, it returns something like:...