Overview This article explains how to troubleshoot Mobile Originating Messages not reaching your routers. Some of the common symptoms related to this topic are: Approximately half of all MO messages r...
Overview A customer's subscriber is roaming and tries to send an MO message to another subscriber in a different country The message is blocked by MO spoof-checking even if both GT belong to the same ...
Overview A third-party application is having issues trying to send messages with MSISDN as the title. The SMSC blocks it. Workflow Instructions Capture SMPP trace and analyze Capture the SMPP trace ...
Overview You may notice that one of the RTRs is lacking disk space under /var. There are no obvious problems and no directory is taking up a lot of space. When df -h is run, it returns something like:...
Overview You are getting an error where it seems like the archiving process fails due to a lack of space on the disk, and the following entry is found in the log: DBD::mysql::st execute failed: Error ...
Overview You have performed the action of archiving as figured below: However, you notice the following message: Dec 31 11:17:51 NMM-LGP1 tp_lgp: LOADER has exited normally with error status 1.Dec 31 ...
Overview When sending SMSs to an SMSC, you notice timeouts while routing from 2 sites to a third site. Workflow Instructions Check logs from affected RTRs Are the MO timeouts always happening to one R...
Overview You are experiencing storage failure (rtrStorageFailure alarms) on your traffic nodes, with an error message like the following: Site_name-RTRXX tp_hub: App: 'App_name' - 'submit_sm' on outsi...
Overview MGR on a particular node is responding slowly, i.e. connections, loading of pages, execution of processes, and overall performance has been slow for many days. Workflow Instructions Check r...
Overview You want to create a user group in the MGR GUI, allowed to provision applications only. All users added to this group shall be allowed to Activate, Deactivate, Delete applications, so you set...