Overview Your Cyber Security or Information Security Incidents Team is requesting to isolate a server and deactivate the network interfaces for further investigation due to numerous unusual logins see...
Overview You require feasibility and steps to execute the following service: Create a special Blacklist of B-numbers (recipients) who wouldn’t receive any message from SMPP Applications. Provisioning ...
Overview You are curious whether Lithium records when MySQL queries start and when they are completed. Information When a MySQL query is run on the LGP node by logging into MySQL, Lithium does not cre...
Overview You are curious whether Lithium logs record when log searches start and when they are completed. Information When a LGV search query is run from MGR GUI, there is no log created that stores i...
Overview You are curious what Lithium system data is recommended for backup and how to perform a restore so that you are prepared in the event of a disaster. Information Please see the attached Back...
Overview You would like to resolve a hardware alert regarding a degraded fan on a Lithium server. Solution Contact NewNet support with the following details Description of issue System Information s...
Overview This article provides solution steps to take if the Statistics Export Streams are not working. You had tried to create new Export Streams Reports in another Domain leading to the following is...
Overview Incoming SMPP Messages could be getting dropped/discarded without a delivery attempt. You observe that for one of the applications, Syslogs (/var/log/messages) show an error like “rtrBlockedB...
Overview: You observe the following batch sending errors when you add a new SMS Template, Distribution list or Batch job: Cannot activate when having SNMP errors. Please resolve first. SNMP error on B...
Overview: You observe the following synching error while adding or changing an SMS Template, Distribution list or Batch job: Configuration Synching currently in process, hence updates are not allowed....