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Articles

  • SMSC Discarding All SMS

    Overview You might find that the SMSC is discarding all the SMS. This article provides the steps to verify one of the reasons this might happen and includes the steps to change this behavior.    Solut...

  • Unable to Generate Statistics After MGR Upgrade

    Overview   After upgrading MGR to the latest version, you might observe that the RTR Polling Groups or Polling Intervals will stop generating statistics. This article provides the steps on how to reso...

  • Troubleshooting the Alarm: "The load time ... is greater than the maximum configured acceptable load delay."

    Overview This article provides information on how to troubleshoot the following alarm: The load time estimated by dividing the size of the files on disk waiting to be loaded by the average loading spe...

  • Lithium Servers Upgrade Hierarchy

    Overview   This article provides information about the order/hierarchy that users should follow when upgrading Lithium nodes, including important considerations that users should take into account dur...

  • License Parameters Involved in Traffic Peaks

    Overview This article explains the license throughput limits to handle peaks of traffic.   Solution The throughput licenses for every single server consist of the following limits: licComTransactionsP...

  • Handling a Process Restarting with Core File

    Overview This article explains the information required by the Skyvera support team in order to analyze a core dump generated by a process restarting spontaneously.   Solution You might see a process ...

  • What is the logic behind LGP traffic server selection?

    Overview You want to know the logic that selects the target server when LGP collects the message log from the traffic server.   Information The required information is available in the LGP Operator ma...

  • Checking node that LGP is currently assigned to

    Overview You inquire if it is possible to check which node the LGP is currently assigned to from the command or log.     Information There is no command or parameter to check the LGP node. However, a ...

  • Required Number of NewNet Lithium VM Servers IOPs

    Overview You would like to migrate storage of Lithium VMs to another platform. You would like to know if the servers require a certain number of IOPs   Solution Please refer to the Sales documentation...

  • Is the swapping of origaddressGSM value in CDR normal?

    Overview This article addresses whether the swapping of origaddressGSM value in CDR is normal or not. The origAddressGSM Hex value in the generated Billing CDR seems byte inverted to the actual value ...