Overview MGR GUI Counting Rule (for example MTOC) not counting messages correctly, and the statistics is not increasing even though there are messages sent. Solution Contact Support with trace of the ...
Overview You are having repetitive occurrences where the connection by ssh to the MGR site is not possible directly or from another server, although the ping is successful. Possibly, after a reboot on...
Overview An off-net AlertSC MAP message is being picked up by the RTR, which is relaying it back to the network. In turn, this signal is picked up again by the RTR, which triggers a loop. Solution In ...
Overview This article provides information on understanding the output when you login to a linux server (with an SSH access) and execute the following command: free -m Information The output of the co...
Overview This article provides information on how to calculate total free memory. Information As per ...
Overview You confirmed that the cloud LGP database has a slow performance and the custom queries that you have created take a while to execute and give an output. You want to perform a health check on...
Overview This article provides information on which part of the memory will be consumed if there is any increase in traffic. Information When traffic is being increased, Used memory should rise. When ...
Overview This article provides information on creating Linux and MGR GUI users, managing accounts, and changing passwords on SMSC. Information For SSH access, the procedure for user creation for RHE...
Overview This article provides information on resolving the issue with the SMSC Testbed being unresponsive and not getting rebooted from iLO. The iLO Event Log shows following errors: Embedded Flash/S...
Overview You may wish to add an application to the NewNet Mobile Messaging Manager using the tp_shell command line tool. Or you may be running into errors when you use the tp_shell command and are loo...